Users and Groups

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User Management

In the Users section of Frigade, you can view all of the users interacting with your Frigade Flows and their associated data. You can search and filter for specific users. Users will automatically show up in Frigade once they have been identified in your app (see SDK or API docs for more info).

On the User detail page, you can see all of the Flows that a user has engaged with and their status for each Flow. This can be especially useful for Customer Success teams to see which customers may be stuck and where. If needed, you can also reset a user’s status for a Flow to allow them to start over. This is an especially helpful feature when developing with Frigade to reset your own Flow status.

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Standardized User Fields

When sending User properties to Frigade, the platform will automatically decorate the following fields on the User profile:

• firstName
• lastName
• email
• organization
• profilePicture

This will allow you to easily search and filter for Users based on these fields as well as easily get an overview of your Users when viewing the Users section in Frigade.

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Group Management

In the Groups section of Frigade, you can view all of your groups and their associated data. Groups allows you to associate an individual user with a group, such as a company, organization, account, project, or team. Similar to users, you can also search and filter for specific groups. Groups will automatically show up in Frigade once they have been identified in your app (see SDK or API docs for more info).

The Group detail page will show all of an group’s members and where they are in your onboarding Flows. Groups are also especially helpful if you have any set up actions in your product that are shared across a group of users.

For example, you may want to implement a checklist with a step that only needs to be completed once by any user in a group (such as connecting a third party API). You can use groups to ensure that once that step is completed, all users in the group will see that step as completed, as well.

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Standardized Group Fields

When sending Group properties to Frigade, the platform will automatically decorate the following fields on the group:

• name
• imageUrl
• website