Users and Organizations

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User Management

In the Users section of Frigade, you can view all of the users interacting with your Frigade Flows and their associated data. You can search and filter for specific users. Users will automatically show up in Frigade once they have been identified in your app (see SDK or API docs for more info).

On the User detail page, you can see all of the Flows that a user has engaged with and their status for each Flow. This can be especially useful for Customer Success teams to see which customers may be stuck and where. If needed, you can also reset a user’s status for a Flow to allow them to start over. This is an especially helpful feature when developing with Frigade to reset your own Flow status.

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Organization Management

In the Organizations section of Frigade, you can view all of your organizations (i.e. groups of users) and their associated data. Similar to users, you can also search and filter for specific organizations. Organizations will automatically show up in Frigade once they have been identified in your app (see SDK or API docs for more info).

The Organization detail page will show all of an organization’s members and where they are in your onboarding Flows. Organizations are also especially helpful if you have any set up actions in your product that are shared across a group of users.

For example, you may want to implement a checklist with a step that only needs to be completed once by any user in an organization (such as connecting a third party API). You can use Organizations to ensure that once that step is completed, all users in the organization will see that step as completed, as well.